Get in Touch With Us
This page is for reaching the editorial team behind Social Casinos. Most messages we get fall into a handful of categories: a reader wants to know why one sweepstakes casino sits above another in our rankings, a listed detail looks out of date, or someone has a question about how Sweeps Coins redemption actually works in their state. All of those are worth sending.
Write to us at [email protected]. A real person reads every message. Include the site name, your state, and a screenshot or link if you are reporting something specific — it saves a round trip and gets you a useful answer faster.
What we can help with, and what we can't
Being clear about this up front saves everyone time. We are an independent comparison site, not an operator.
| Send it to us | Send it to the operator instead |
|---|---|
| Questions about how we rank or rate a platform | Account locks, login failures, password resets |
| Out-of-date offer terms or coin amounts on our pages | Missing Gold Coins or Sweeps Coins in your balance |
| A game or provider listing that looks wrong | Prize redemption delays or KYC document issues |
| Suggestions for platforms or topics to cover | Disputes over a specific game result |
| Press, partnership and licensing enquiries | Self-exclusion requests and account closure |
We cannot credit coins, unlock accounts, speed up a redemption or overturn an operator's decision. Nobody outside the platform can. If an operator's own complaints procedure has not resolved your issue, tell us anyway — a pattern of the same complaint across several readers changes how we write about a brand, even though we cannot fix the individual case.
How we pay for this site
Social Casinos earns commission when a reader signs up through some of the links on this site. That funding does not buy position. Rankings, editorial ratings and the criticism in our write-ups are set by the editorial team, and a brand paying us has no route to change them. If you think a review reads like an advertisement rather than an assessment, that is exactly the kind of message we want in the inbox.
Reporting an offer that doesn't match
Promotional terms on sweepstakes platforms change often — coin amounts move, states get added or removed, playthrough conditions get rewritten. Our figures below come from operator-published terms as of our last fact check. If what you see on the platform differs, tell us which of these it is.
- Spinblitz — our top-ranked listing, advertised as 100 Million Gold Coins with the BLITZ JACKPOT. The headline number is Gold Coins, which are the play-only currency and carry no redemption value whatsoever. Read the accompanying Sweeps Coins allocation and any playthrough requirement before judging the offer. Worth flagging to us: the huge GC figure makes this look more generous than comparable bundles that lead with Sweeps Coins, and a reader who assumed those coins were redeemable has a fair complaint about how it is presented anywhere on the web, including here.
- Lone Star — listed at a welcome offer up to 500k GC and 105 free SC. The words "up to" do real work in that sentence: tiered offers usually release the top figure across staged bundles or a first purchase, not on signup alone. If your account showed a materially smaller allocation with no purchase made, send us the state you registered in and what you actually received. Limitation to be aware of: tiered structures are harder to compare against flat offers, and the advertised ceiling is rarely the typical outcome.
- Casino.Click — listed at 150 extra coins and 10 free spins. This is a small headline next to others on the page, and we say so rather than dressing it up; free spins are tied to specific titles and to a coin type set by the operator. If the spins landed on a different game than advertised, or expired sooner than the terms stated, that is a correction we will chase.
- SplashCoins — a 200% welcome offer, which is a percentage match rather than a fixed bundle. Percentage matches only mean something once you know the qualifying purchase and the cap, and that is where terms most often change without notice. Tell us if the cap on the page no longer matches the site.
The rest of the lineup — Free Spins, Lucky.me, Crown Coins, Crash Duel, Spree and Mr Goodwin — is covered on our review pages, and the same reporting route applies to all of them.
Questions about coin packages, purchases and getting paid
This is the single most common subject in our inbox, so here is the general shape of it before you write. Participation in a legitimate sweepstakes promotion does not require a purchase. Operators are expected to publish a free alternative method of entry in their official rules — commonly a mail-in request, sometimes a daily login or social bonus — and Sweeps Coins obtained that way are treated the same as any other for redemption purposes.
Where money does change hands, it is a purchase of Gold Coins, with Sweeps Coins included as a promotional extra. US platforms typically accept debit cards, ACH bank transfers and online payment providers; some support e-wallets or gift card options, and availability varies by operator and by state. On the way out, redemptions usually run to bank account via ACH, sometimes to gift cards. Expect a minimum redemption threshold, identity verification before the first payout, and a processing window measured in days rather than minutes. We do not publish payout speed claims as if we had timed them — we have not. If you have documentation of a redemption taking dramatically longer than the operator's stated window, that is useful evidence and we will look at it.
One point we cannot advise on: prize redemptions may be taxable under federal and state rules. Keep your own records and check official guidance or a tax professional. We are not able to answer individual tax questions.
Corrections on games, RTP and volatility
Our editorial focus is return to player and how transparently operators present it, so we are particular about game data. The libraries on these platforms generally break down into slots, including progressive jackpot titles, table games such as blackjack, roulette and poker variants, live dealer rooms where the operator offers them, and instant or crash-style games. RTP and volatility figures are set by the game studio, not the platform, and the same title can be configured differently across sites.
If a figure on our pages does not match what the game's own information screen shows, send us the platform, the exact game title, and a screenshot of the in-game paytable. We will verify against the provider where possible and correct it. What we will not do is publish a "highest RTP" claim we cannot source — if you see one on our pages, treat it as an error and report it.
Sports, bingo and the other product lines
Several operators in this space run more than a casino-style lobby. Sweepstakes sportsbooks, bingo rooms, poker and lottery-style draws all use the same dual-currency structure, but the terms are frequently different: separate playthrough rules, separate redemption minimums, and in some cases a narrower list of eligible states than the casino product. If you are contacting us about a bonus that behaved unexpectedly, tell us which product it applied to. A welcome offer credited to the casino lobby often cannot be used on sports, and that distinction explains a large share of the confusion we hear about. Readers comparing restriction models more broadly may also find our coverage of casinos operating outside GamStop a useful contrast, though that market runs under entirely different rules from the US sweepstakes model.
Eligibility, state availability and age
We cannot tell you whether a particular platform is lawful for you to use, and we will not try. Sweepstakes casinos are governed largely at state level. Some states permit most operators, others have passed legislation or taken enforcement action, and operators independently decide which states to serve based on their own legal assessment. Availability changes, sometimes with little notice, and geolocation checks enforce it at signup and at redemption.
Age minimums vary too. Many operators set 18 as the floor; some require 21, either across the board or in specific states. Before registering anywhere, check the operator's official rules and terms of service for the current excluded-state list and the age requirement that applies to you. If you have a legal question about your own situation, an attorney licensed in your state is the right place for it — not our inbox.
That said, if you find a platform advertising in a state its own terms exclude, or accepting registrations it should not, send it to us. That is a genuine consumer issue and we will investigate it.
Responsible play, and getting help fast
If your message concerns problem gambling, say so in the subject line and we will respond ahead of the queue. We can point you toward operator tools — purchase limits, session reminders, cooling-off periods, self-exclusion — and toward independent resources including the National Council on Problem Gambling and Gamblers Anonymous. Blocking software installed at the device or network level is another option worth knowing about.
We are not counselors and we do not give clinical advice. For urgent support, contact a dedicated helpline rather than waiting on an email reply.
How we assess the platforms you'll read about
So you know what our ratings represent when you write to challenge one. We research published sources: operator official rules, sweepstakes terms and conditions, redemption thresholds and processing windows as stated, game provider documentation, advertised RTP ranges, state eligibility lists, accepted payment methods, and the quality and reachability of customer support channels. We have not deposited, played or redeemed on these platforms, and we do not present advertised figures as measured results. Editorial ratings are our own judgment, not aggregated customer reviews. Commission arrangements have no bearing on the order.
Response times and what to include
- Use a subject line that names the platform or page — "Lone Star SC allocation" beats "question".
- Tell us your state. Half the questions we get have a state-specific answer.
- Attach screenshots for anything you want corrected, including the date visible where possible.
- If you have already contacted the operator, say what they told you.
We aim to reply within two business days. Correction requests get checked against the operator's live terms before we amend anything, so a factual fix may take longer than a reply. Pages carry a fact-check date; the most recent review across the site was Sep 24, 2026, and individual pages are updated as terms change.
Editorial enquiries are handled by Garrett Morgan and the Social Casinos team. If you would rather not email, look for the contact form linked from the footer of gsdhaven.org — it reaches the same inbox. Either way, a short, specific message gets a better answer than a long one.