Within two weeks, our rescue volunteers will personally respond to your application. At this time, please review their comments and respond promptly as they must make appointment arrangements and handle several applications for the same dogs at the same time.

If you do not receive a personal response, please email us, as we handle anywhere from 40-200 emails per week regarding the dogs. Given this volume, emails with non-descriptive subject lines can easily be accidentally overlooked. Also, due to the email viruses out there and virus protection software in use, some emails may never be received by you or by us.

Important: Please add to your email address book to ensure that you will receive our reply to your application. Due to the many viruses on the Internet, some Internet Service Providers (ISPs) will not deliver email from addresses that are not included in a customer's email address book.

Please be ready to make an appointment to visit your prospective dog in Urbana, Illinois.

Most appointments may be made for Saturday at 10am, 1pm, 4pm, or Sunday afternoons at 2pm, 5pm, or at an agreed upon day and time.

Again, you must make and confirm a specific day and time and cannot just stop by. These are private volunteers in their homes or offices.

Promptness and courtesy are expected. Any delays or changes should include telephone calls to allow for proper and timely adjustments to people's schedules. Specific telephone numbers will be given at the time the appointment is made.

The appointment, should a match be made, takes at least 2-3 hours for the visit, interview, and paperwork. Please be prepared for this extended visit.

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